CUSTOMER SUCCESS MANAGER – LATAM
WHAT WE DO
Viz Flowics is the most comprehensive cloud-based platform powering remote and in-studio production of live graphics and interactive content for linear and digital broadcasters.
Our SaaS platform enables customers to add graphics layers of interactivity to live content with easy creation of multi-platform experiences for social media, broadcast, streaming, websites, apps or in-venue displays.
Headquartered in Argentina and with offices in USA, Brazil, Mexico and Spain, Viz Flowics is a leading audience participation and cloud graphics platform, working with +55 TV networks and media groups globally.
We are seeking a CSM to join our Customer Success team in LatAm.
HOW WE WORK
We believe in collaboration, we work fast, in a small group, where we investigate and stay tuned with the latest in technology.
We are proud of being horizontal, everyone has a voice, and we need you to speak up and help us learn how we can improve.
You will:
– The Customer Success Manager (CSM) is expected to be an expert advisor on the Flowics platform
– Work directly with clients as the main point of contact.
– Responsible for optimizing the post-sale customer relationship.
– Facilitate communication and collaboration to ensure a smooth and positive customer experience.
– Work with a number of key customer accounts, serving as a trusted advisor to them.
– Lead and develop the customer relationship at all levels of customer organization.
– Identify new growth opportunities, and hand them over to the account executive if required.
– Oversee a pre-defined group of accounts and monitor product adoption by them.
– Deliver targeted educational content such as Workshops and Case Studies.
– Develop a strong understanding of clients’ business objectives and recommend the best usage of Flowics to achieve them.
– Establish a trusted advisor relationship with strategic clients adding value to their product experience.
– Provide customer’s feedback to Flowics’ product team by sharing their needs, unsolved problems, new features requirements or any other functionality that would increase the overall value proposition of Flowics.
– This is a full-time position, based in South America, with a preference for Argentina or Brazil.
Requirements
– Passionate about technology.
– Proven experience in the TV & Broadcast industry both in the Production and Digital side.
– Great knowledge of social media and OTT platforms.
– Knowledge of Live Streaming tools and Broadcast Graphics systems.
– Fabulous customer facing manners by phone, email and face to face.
– Proficiency in English and Spanish. Additional languages such as Portuguese will be considered a plus.
What gives you extra points
– Experience in SaaS businesses.
We offer
– A great work and learning environment
– Flexible working hours
– Ability to work remotely